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Discussion topic: Move in the new house

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This message was authored by: elzabeth95

Move in the new house

I am moving home and we don't get the keys until 7/3 and I have just placed an order for sky broadband and sky stream and it says my order is going to be delivered on 25/02 but I won't have moved in by then, how do I move the delivery date to the 7/3?

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This message was authored by: SKY1992bf

Re: Move in the new house

Posted by a Superuser, not a Sky employee. Find out more

@elzabeth95 The delivery on the 25th will be for the stream puck, my advice would be to call sky and cancel sky stream completely leaving broadband order to be processed as normal, 

 

once you have moved and your broadband is up and running then re order sky stream at the new address


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This message was authored by: Daniel0210

Re: Move in the new house

Posted by a Superuser, not a Sky employee. Find out more

@elzabeth95 

The only other delivery prior to activation will be your broadband hub. These are dispatched via Royal Mail and we usually advise that they arrive a few days before activation. Having said that my sons activation was on 17 December and the Sky Max hub arrived on the 12 December. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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