My broadband is not working. When I go to MySky on my phone using mobile data and ask it to check, it says everything is ok. The lights on the hub are showing no connection .
Posted by a Superuser, not a Sky employee. Find out more
@Robin-W If you haven’t done it already use the below link to check to see if there are any problems or outages nearby https://www.sky.com/servicechecker (This should determine if there's an identified fault affecting multiple households)
Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).
▪️ For any customers working from home remember that Sky Broadband is a domestic service so you don’t receive any extra or quicker support.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
