Move from BT and I am regretting

[BilalA]

Hi, I have recently moved from BT to Sky Broadband with same set of speed but broadband keep turning off and on all the time. Most of the time speed is too slow that i cant even browse social media apps. 

what is the way forward. this is only my first month but cooling off period has gone.

[Chrisee]

@BilalA Sky give you a 31 day cooling off period which can be extended if they cannot fix your issue after being given a reasonable chance to do so. To help,I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[BilalA]

Thanks for your reply . I believe I was told 14 day cooling off period but I will check again Z thanks