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Discussion topic: Move ONT box

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This message was authored by: MichelleK203

Move ONT box

I need my ONT box moving from my kitchen into another room as having a new kitchen fitted and it is in the way.

I didnt want it there in the forst place but it was during coved and they said that was the only place they could do it by the door.

Does anyone know who I contact for this?

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This message was authored by: Laing1

Re: Move ONT box

Posted by a Superuser, not a Sky employee. Find out more

@MichelleK203 wrote:

I need my ONT box moving from my kitchen into another room as having a new kitchen fitted and it is in the way.

I didnt want it there in the forst place but it was during coved and they said that was the only place they could do it by the door.

Does anyone know who I contact for this?


@MichelleK203 If Sky supply your broadband you need to contact Sky 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
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This message was authored by: TimmyBGood

Re: Move ONT box

Posted by a Superuser, not a Sky employee. Find out more

@MichelleK203 

 

For information: there's at least one supplier of a DIY relocation kit for an ONT.  

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: Tommy2

Re: Move ONT box

I have seen those but I owuldnt recommend it as you still have to connect to the original one.

Sky Ultimate TV with Sky Cinema on Sky Steam Puck with WI-FI
Sky Full Fibre 500mbps
This message was authored by: TimmyBGood

Re: Move ONT box

Posted by a Superuser, not a Sky employee. Find out more

@Tommy2 

 

It's a back-to-back junction with the original fibre and then a long length of pigtail so the original ONT can be moved.  The theory is fine (and optical junctions are used all the time on in-premises business networks) but the legitimacy of messing with what's still technically the national network is perhaps dubious.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: Tommy2

Re: Move ONT box

Yeah im aware of what it is, but it might not be helpful in this case as the OP states that the opriginal one is in the way

Sky Ultimate TV with Sky Cinema on Sky Steam Puck with WI-FI
Sky Full Fibre 500mbps
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