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Discussion topic: Modem not arrived

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Adrian1300
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This message was authored by Adrian1300 This message was authored by: Adrian1300

Modem not arrived

‎05 Oct 2023 09:54 AM

Hi my modem never arrived. My service went live today but again no modem. Your AI on the phone and my sky is **bleep** to put it mildly. I have to wait 35 minutes to get through to a agent.. Hire more staff to answer phones in a timely manner when I was purchasing I didn't even go on hold.
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GD1
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Superuser
This message was authored by GD1 This message was authored by: GD1

Re: Modem not arrived

‎05 Oct 2023 09:56 AM

Posted by a Superuser, not a Sky employee. Find out more

@Adrian1300  Your not venting at Sky, this is a customer helps customer forum.  What is showining in your order tracking page for the Broadband Hub?

 

 

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

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