Discussion topic: Missing products on my sky app and slow broadband

This message was authored by: Saranna83 · ‎27 Jun 2024

Hi,

I added sky mobile recently having been with sky glass and Broadband for about 18 months.

I have just gone on the app to test Broadband as its gone slow and signal dropping ( I have a sky booster upstairs as well) and Broadband and glass are now missing off the products so I can't get help with them.

Can someone advise what they think has happened.

Apologies first time posting.

This message was authored by: caesarome · ‎27 Jun 2024

Give this a try as you might need to link these services to your Sky ID:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

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This message was authored by: Saranna83 · ‎27 Jun 2024

Thank you its advised me to get in touch, I will call them tomorrow.

Many thanks for responding.

Discussion topic: Missing products on my sky app and slow broadband

Missing products on my sky app and slow broadband

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