Missing products on my sky app and slow broadband

[Saranna83]

Hi,

I added sky mobile recently having been with sky glass and Broadband for about 18 months. 

I have just gone on the app to test Broadband as its gone slow and signal dropping ( I have a sky booster upstairs as well)  and Broadband and glass are now  missing off the products so I can't get help with them. 

Can someone advise what they think has happened. 

Apologies first time posting. 

[caesarome]

Give this a try as you might need to link these services to your Sky ID:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

[Saranna83]

Thank you  its advised me to get in touch, I will call them tomorrow. 

Many thanks for responding.