Missing power cable for ONT modem

[HarveyGodden]

I'm due to go live with Sky broadband next week, however my existing modem is missing a power cable. Can this be escalated to Sky so they can have one delivered from Openreach?

Unless I can order one online myself?

[JimM1]

@HarveyGodden Sky will deal with this for you, but only once the system is activated, then you can call report it missing and the will have OR organise for you!

[HarveyGodden]

Can I request sky order the cable before activation? Otherwise I will be without WiFi for a period of time which is not ideal.

[JimM1]

@HarveyGodden You only can try!

[CH0066]

I am in the same boat - no ONT power cable for an Openreach Nokia ONT

sky have said no appointment with an Openreach until my fibre is activated next week.

to avoid being without wifi for who knows how long after activation, can I buy one myself now??

[JimM1]

@CH0066 Not sure they like that but here is some info if you can find one.

Nokia ONTTypes off PSU for the Nokia Range

[CH0066]

Thanks for trying Jim but theyve deleted your links!

[JimM1]

@CH0066 The pictures are there, as soon as they get cleared you will be able to view them!

[Chrisee]

@CH0066 there are multiple manufacturers and models of ONT beyond the 3 Nokia models @JimM1 has linked to and it is unwise to use anything other than the approved power supply as the unit is Openreach's property. Honestly it is a pain but you are best off waiting for Openreach to suppky an approved powercsupply

[JimM1]

@CH0066 If you get it. Will work and get you by, but do report to sky so they can organise the proper one from OR as soon as the activation date.

12V 1A Power Supply Adapter, AC to DC Power Supply Adapter Converter, 100-240V AC/DC Converter Adapt...

[mormegil]

Apparently the power supply from an Amazon Alexa has been known to power the Ont