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This discussion topic has been answered Discussion topic: Missing Order Confirmation & Hub Delivery Details

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This message was authored by: smartpi

Missing Order Confirmation & Hub Delivery Details

Hi there, I recently placed an order to switch my internet service to Sky, with a scheduled go-live date of 5 May. It has been four days, and I still have not received an email with my account number or any delivery details for my broadband hub. Your online order tracker and chatbot also show no information. Could someone please check the status of my order and let me know the next steps?


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This message was authored by: caesarome Answer

Re: Missing Order Confirmation & Hub Delivery Details

Posted by a Superuser, not a Sky employee. Find out more

@smartpi 
Your broadband hub should arrive a day or so before your activation date.

 

As your online tracker shows nothing I would give Sky a call so they can look into

this for you.

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This message was authored by: caesarome Answer

Re: Missing Order Confirmation & Hub Delivery Details

Posted by a Superuser, not a Sky employee. Find out more

@smartpi 
Your broadband hub should arrive a day or so before your activation date.

 

As your online tracker shows nothing I would give Sky a call so they can look into

this for you.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

Did this answer not help you?

Reply
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