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Discussion topic: Missing ONT power cable
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This message was authored by: CarlosH08
Message posted on 03 Nov 2025 09:20 AM
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Missing ONT power cable
We have just moved and received message from Sky today saying internet is now activated. Whats the best way to get a new cable? Seems slightly conflicting advice when browsing online. Can I buy a 12v cable?
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This message was authored by: JimM1
Message posted on 03 Nov 2025 10:38 AM
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Re: Missing ONT power cable
@CarlosH08 The best and most relevant advice is NO, the ONT and PSU are owned by Openreach, so best is call sky report it gone and have them organise OR to bring a replacement. Below is the link if you are going to do it yourself, polarity and size matters!!!!
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