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Discussion topic: Missed Fibre Installation appointment.
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This message was authored by: Lordbasil
Message posted on 06 Sep 2025 03:03 PM
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Missed Fibre Installation appointment.
BT Openreach failed to keep their appointment yesterday to install my Sky fibre connection.
They said they'd come between 8am and 1pm but never showed. I have various text messages from them confirming this appointment so I book a half day holiday from work that has been wasted.
Very poor service.
How do I go about being compensated for this?
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 06 Sep 2025 04:20 PM
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Re: Missed Fibre Installation appointment.
This link explains the credit process:
https://www.sky.com/help/articles/auto-compensation
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