Massive unexplained data usage increase this month

[BB7513]

Our average data usage over the past 14 months has been "low", but looking at September, we seem to have used at least x10 more than normal. Anyone know why this might be? 

[Allan95]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141