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This discussion topic has been answered Discussion topic: M internet isn’t working

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This message was authored by: Jacko3

M internet isn’t working

My router is on I have turned off several times and tried the trouble shooter. 


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This message was authored by: caesarome Answer

Re: M internet isn’t working

Posted by a Superuser, not a Sky employee. Find out more

@Jacko3 

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker


If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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This message was authored by: Jacko3

Re: M internet isn’t working

Please help

This message was authored by: caesarome Answer

Re: M internet isn’t working

Posted by a Superuser, not a Sky employee. Find out more

@Jacko3 

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker


If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

Did this answer not help you?

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