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Discussion topic: WiFi keeps dropping out

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Avatar for LizZ9
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This message was authored by: LizZ9

Message posted on ‎24 May 2026 08:05 PM

WiFi keeps dropping out

Hi there, in the past week my husband and I have both had issues with WiFi dropping out on laptops, iPads and iPhones. It's got so bad that during a one hour Teams call my laptop lost signal three times - once during a presentation I was making. This is not acceptable. I have also been conducting a continuous ping test and have been able to document the failure to connect to the internet. Please can you look at why our connection is no longer continuous nd reliable?

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎24 May 2026 08:12 PM

Re: WiFi keeps dropping out

Posted by a Superuser, not a Sky employee. Find out more

@LizZ9 

This is a community where customers help each other so you are not talking to Sky support.

 

If all the lights are lit on your hub then do you have a weak or poor signal throughout your home ?

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