0

Discussion topic: Lower broadband speed than expected

Reply
This message was authored by Donacp1 This message was authored by: Donacp1

Lower broadband speed than expected

Are Sky able to provide any boosters for my Sky broadband which has just been installed as I'm not receiving very good speeds in some areas of my house despite going for the most expensive and faster full fibre option?

Reply

All Replies

This message was authored by Chrisee This message was authored by: Chrisee

Re: Lower broadband speed than expected

Posted by a Superuser, not a Sky employee. Find out more

@Donacp1 unfortunately buying faster connection to your hub does not automatically give you fast WiFi in every room as WiFi signal strength is affected by the layout and type of construction of your home.  Fistly though make sure your hub is in the best position which is out in the open on a surface above obstructions like radiators. If the ONT unit that delivers your fibre connection means your hub is in a poor position buy yourcself a longer ethernet cable to use between the ONT and the hub so it can be moved to the best position you can find.

 

Sky can provide boosters if you buy one of their two add-on packages or if Sky Q boxes are not connecting. If you have the new white Sky hub you need to buy their WiFi Max bundle which comes with up to 3 extender units. The first will be sent out if you call them the other 2 are only sent if an engineer has been out and agreed you need them.

 

Alternstively you can buy your own WiFi kit from the huge range of third party kit. What you need depends on your requirements but I use a relatively cheap 3 unit TP-Link Deco set up which gives me roughly 200Mb/s in every room of a three level house which is more than fast enough.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion