Since changing to the super fast broad band, the the upload speeds have been around 2.2 - 2.5 mbs, dropping down to 800kps. To cut a long story short, we have had four visits, two from sky and two from openreach. It was when I contacted Sky the first time about the sky puck slow reaction times and programmes not loading that I was informed that the upload speed was showing 2mbs instead of the expected 10 - 11mbs. The first openreach guy came (2nd visit) , did a couple of test and said there was nothing wrong and left. Next, a sky engineer came out (3rd visit) due to the puck's time on loading programmes and really bad buffering. He changed the main phone box in the dining room and improved the router coverage (couldn't get sky at the rear of the property). I left it a few days, but the slow internet speeds continued. On the Sky 'check my broadband' I saw that the d/load speeds had been between 13 and 24mbs between the dates of 15th June to the 30th June. I called Sky and an Openreach engineer was booked as Sky ststed that my upload speed was very low and the system was showing I needed the Openreach enginner.
The engineer came on the 1st July and tested the line and it showed that the d/load was not good (approx 40mbs) and the upload was 800kps. The walked up the street and lifted a cover on the footpath and started to work there. After a while I noticed that he was no longer there and his van had also gone. About 3/4hr later later he returned, stating he had fixed the issue as he had found a loose connection (didn't say where). He checked the line again and found d/load speed of 63mbs and upload speed of between 10 and 11mbs. He carried out this test servel times and the figures were steady. He then left.
Over the past few days, I have noticed a downturn in performance again and used the sky 'check broadband' only to find that the upload speed is now back at 2.2mbs. I contact Sky (again) and was toild that since the engineer's visit on the 1st July, the upload speed has been getting slower everyday. I relayed to Sky the history and stated that an Openreach visit may be in order again, to which I was told that the line was showing no faults at all even though the upload speed was not what it should be and the system would not let the Sky employee book and visit. He stated he would message some technical people at sky to see if they could fix it from their end and someone would call me back. 24 hours later, I have no call back and upload speed still showing 2.2mbs. I did relate to the guy at Sky, that when the low upload speed was bought to my attention the first time by Sky, the system automatically threw up an Openreach engineer visit. Sky have offered to terminate my wife's Sky account and she has been told that she can end the contract early (only had it about 2 months) due to their failure to correct the issue. This seems to be a very defeatist attitude, as when I was a Sky Q user with normal broadband, I never had an issue.
We just want the broadband to work correctly. Any advice gratefully accepted. Feel in limbo atm.
Thanks for reading this saga...
