Low speeds!

[Janade62]

Upgraded to 500mb Broadband (as it's only been added to our village in the last couple of months), BT engineer said it should be a bit jumpy for 1st few days, maybe a week... it's being almost 3 weeks now, and it's getting lower, and lower!

Our old Sky internet was 36mb but we always got an average of 24mb, so once Broadband hit we signed up asap (we were used to 250mb Virgin before we moved house - but it wasn't available in the new home), booked a slot, cancelled... no reason, 2nd visit BT guy walked up and down the street (never once came near the door)... cancelled stating "Can't access pole/line", 3rd times a charm (abeit a month late), guy came and braodband was all sorted... yes, 500mb of gaming fun!

Only it isn't, 1st days speedtest... 143mb DL / 56mb UL. Next few days 60mbs. Thought maybe it's wifi loss. Wired up the 2 PC's, leave the mobiles on Wifi! Last week up to today? 30mbs (via speedtest), yet Sky chech on their site says we're on 417mbs, ran Speedtest on mobile 51mbs... How can a Ether wired PC be lower than a Wifi mobile in the same room???

Granted we are a fair bit away from the BT street box, but Sky is saying we have 417mbs? Someone is lying!

Sorry for the rant, but upset doesn't cover it!

[Janade62]

Opps! Forgot to add, we have reset EVERYTHING, PC's, Modem, turned wee white box off for more than 10mins as advised etc... Still stuck on same 24mbs (ish) like we've never upgraded. 😞

[TimmyBGood]

---

@Janade62 wrote:

Granted we are a fair bit away from the BT street box, but Sky is saying we have 417mbs? 

---

FTTP isn't affected by distance from a cabinet: that's a big part of the point of a purely optical infrastructure.  In FTTC the speed drop is over the copper part of the circuit (between fibre cabinet and subscription address)

[Janade62]

So it's BT's fault? Starting to feel like we've scammed. 😞

[TimmyBGood · Accepted solution]

@Janade62 

Openreach rather than 'BT': although Openreach Ltd is part of BT Group, it's required to operate independently of BT Broadband.

Ofcom doesn't permit 'scams': broadband is a highly regulated business sector.

500Mbs should deliver what is says (ours does).  What you need to establish is whether there's a fault in the FTTP installation which is limiting speeds, or some other factor.

[Janade62]

Ok, thank you. Should I message Openreach or Sky to sort it? (if you know) (not wanting patched around.. oh it's their fault etc.).

[TimmyBGood]

@Janade62 

Everything has to go through the ISP: Openreach doesn't do direct fault reporting.