Low speed

[Khiabd02]

Has my internet for 2 weeks now it's very slow. When I do a check on sky app it comes up poor speed, I should be getting 600 plus I'm lucky if I get 54 🤷‍♀️

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Khiabd02]

I had an issue with low broadband speed, so was sent another hub, this one seems worse. Not even anywhere near the guaranteed speed, meant to get 600+ lucky if it's getting to 100!  I now also struggle to get a signal upstairs 

[TimmyBGood]

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@Khiabd02 wrote:

Not even anywhere near the guaranteed speed, meant to get 600+ 

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Not over WiFi.  The Guaranteed Minimum Download Speed is over the optical fibre and ethernet cable as far as the Hub, not wirelessly beyond it.  All WiFi is zero Mbs on the far side of a few walls.

[Khiabd02]

Still doesn't explain why I'm struggling to get a signal upstairs when I did with the other box and I was getting higher speeds this new box is worse! 

[TimmyBGood]

@Khiabd02 

If it's a white Max Hub, that's something frequently posted in this forum.

[Khiabd02]

Can someone from SKY actually comment so I can get this sorted! Very low  signal upstairs! Already recieved a new router, still not any good! Getting sick of it now! 

[TimmyBGood]

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@Khiabd02 wrote:

Can someone from SKY actually comment so I can get this sorted! 

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They won't do so in this forum.