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Discussion topic: Low broadband

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Avatar for Lucy_b
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This message was authored by: Lucy_b

Message posted on ‎07 Aug 2025 07:12 PM

Low broadband

Hello. I have a new service. I am paying for 500mps speed and I'm only making an average of 80mps could this be looked in to please
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Avatar for TimmyBGood
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Superuser
This message was authored by: TimmyBGood

Message posted on ‎07 Aug 2025 07:35 PM

Re: Low broadband

Posted by a Superuser, not a Sky employee. Find out more

@Lucy_b 

 

500Mbs (400Mbs minimum) is speed as far as the Hub over optical and ethernet cable, not WiFi from it.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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