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Discussion topic: Low broadband speed. Over 2 weeks below1Mbps

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Richard+Jon
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Low broadband speed. Over 2 weeks below1Mbps

‎06 May 2022 04:42 PM

My broadband speed is about0.8Mbps - the lowest was0.2Mbps. I can't find anyway to contact Sky direct so they can do something

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Richard+Jon
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Re: Low broadband speed. Over 2 weeks below1Mbps

‎06 May 2022 09:20 PM

I use ethernet and the router is a Sky type    SKYN2D31

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cookiemonsteruk
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Re: Low broadband speed. Over 2 weeks below1Mbps

‎06 May 2022 05:08 PM

Posted by a Superuser, not a Sky employee. Find out more

@Richard+Jon 

 

How are you measuring the speed? Ethernet or wifi

 

Can you post your hub stats

 

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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Richard+Jon
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Re: Low broadband speed. Over 2 weeks below1Mbps

‎06 May 2022 09:20 PM

I use ethernet and the router is a Sky type    SKYN2D31

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cookiemonsteruk
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Re: Low broadband speed. Over 2 weeks below1Mbps

‎06 May 2022 09:26 PM

Posted by a Superuser, not a Sky employee. Find out more

@Richard+Jon 

 

Your hub stats as shown above will help us in determine if its an external fault, the router or the cable

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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Highlinder
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Re: Low broadband speed. Over 2 weeks below1Mbps

‎07 May 2022 08:11 AM

Posted by a Superuser, not a Sky employee. Find out more

@Richard+JonThose numbers and letters look like your SSID for your Wi-Fi. Which router do you have from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 



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