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Discussion topic: banbury NOT RESOLVED

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This message was authored by hyzary This message was authored by: hyzary

banbury NOT RESOLVED

cant contact support, so just venting. 

 

they say they fixed it but mines still out. it connected apperently to something, but voice and broadband is still down. 

tests on site cant connect to hub either, but then useless redirection to useless service which fails on backup connection 😉 

 

so

 

not fixed

 

gonna give them a call in the morning. 

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This message was authored by TechmanagerMal This message was authored by: TechmanagerMal

Re: banbury NOT RESOLVED


@hyzary wrote:

cant contact support, so just venting. 

 

they say they fixed it but mines still out. it connected apperently to something, but voice and broadband is still down. 

tests on site cant connect to hub either, but then useless redirection to useless service which fails on backup connection 😉 

 

so

 

not fixed

 

gonna give them a call in the morning. 


  • Followed carefully this should get you through.
  • For the general-purpose number click on "Need more help" at the bottom of this page
    https://www.sky.com/help/home.
    If you are in the ROI set the flag at the bottom of the page accordingly.
    If you have Sky Talk or Sky Mobile dial 150 for a free call to Sky.
  • When you call you will be asked if the call is to do with mobile say "No"
    You will then be asked the nature of the call say " Technical "
    You will be offered a text to the number you are calling on, say "Yes" and a text will be sent DO NOT hang up when it says to do so.
    It will then ask "do you wish to hang up" say " No" you will then be put in the queue for an advisor.
  • I hope this helps.
Passing on the tips I have learned in over 24 years as a more than satisfied Sky customer.



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