Lost connection

[Sarah19641]

Hi,

since moving the broadband across to the fibre, faster speeds broadband, the broadband has been terrible. We're having to turn off WI-FI on our phones and use our data as there's not always connection to our phones. My sons struggle to play if computers due to lost connection. When I check my broadband through sky, it says there's no issues??? Surely this can't be the case, it's only happened since upgrading broadband. 

[Tom-W19]

Hi @Sarah19641 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Sarah19641 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.