We had the broadband box sent out on 17th June but wifi is still not working. On the app it says all connections are good, but when I phoned Sky it said 'issue with new home set up', but did not elaborate further.
Some more context would be useful. Why were you sent a new router? Is it an exisiting connection with an upgrade or fault resolution or is this a new connection?
I am NOT a Sky Employee Myself & Others offer our time to help others, please be respectful.
We have just moved into the property so it is a new broadband connection. The wifi light on the box is green, but the internet light is flashing amber.
We have just moved into the property so it is a new broadband connection. The wifi light on the box is green, but the internet light is flashing amber.
So you received the router on the 17th June but what was your connection activation date? Does the Sky order tracking confirm the activation was completed?
If it does then ensure you are using the master telephone socket (or Openreach ONT) and you are using the supplied cables from Sky.
I am NOT a Sky Employee Myself & Others offer our time to help others, please be respectful.
I got a text from Sky on 17th in the afternoon, to say Broadband is now active.
I have reconnected the cables etc again and it is still flashing. For some reason on the app it says there are 6 devices connected to it but we haven't moved in yet..
when I phoned Sky earlier it just said 'issue with new home set up'
