Discussion topic: Loss of service

This message was authored by: SteveB1 · ‎19 Oct 2023

I've lost both Broadband and Telephone for 14 days so far and a fix isn't scheduled for another 7 days. Does the automated compensation apply to each service lost??

This message was authored by: TimmyBGood · ‎19 Oct 2023

@SteveB1

They are covered together by the £9.33 per day rate.

https://www.sky.com/help/articles/auto-compensation

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automat...

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: jamesn123 · ‎19 Oct 2023

@SteveB1

No it would be £9.33 per day for your whole bill not each individual service.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

This message was authored by: Daniel0210 · ‎19 Oct 2023

@SteveB1
It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your account. The amount is determined by the date you reported the fault to Sky.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Loss of service

Loss of service

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