Loss of service YO17

[GeordieJD]

I have Sky Broadband and Stream TV. 

The service dropped out on Saturday 17th. It's now Wednesday 21st 

5 nights with no service at all. Reported on Saturday and called again on Tuesday to try and get an idea. Apparently there's an issue with Openreach yet parts of this site are saying no known issues in my area. 

Come on Sky. Communication has to be better

[Daniel0210]

@GeordieJD 

Sky can only update you with information provided by Openreach. Its regularly reported on here that Openreach are not good in that respect. 

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).

[GeordieJD]

Thanks Daniel 

I'm aware of the compensation scheme but just want to watch TV, not make money from looking at a blank screen. 

During the conversation with the helpline yesterday they logged into the fault via their link with Openreach. They also tried to call but had just gone past the 8.00 pm cut off so couldn't speak to Openreach otherwise they would have updated me there and then so it's not just down to the other company.

Both are communication companies, one supplies the other with a route to delivery but between them they can't put out a note to end-users. On top of that Sky are still saying on part of their site that there are no issues in my area - 5 days in and counting!