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Discussion topic: Losing internet services.

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Avatar for gab64
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This message was authored by: gab64

Message posted on ‎19 Dec 2023 05:24 PM

Losing internet services.

About 20+ times I have lost all internet services today , and it is still happening right now.

 

It started at around 11.0 am

 

this is awful service

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Avatar for Highlinder
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This message was authored by: Highlinder

Message posted on ‎19 Dec 2023 05:31 PM

Re: Losing internet services.

Posted by a Superuser, not a Sky employee. Find out more

@gab64 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎19 Dec 2023 05:32 PM

Re: Losing internet services.

Posted by a Superuser, not a Sky employee. Find out more

@gab64 unfortunately line issues can hit at any time with any isp. However run the connection test in the My Sky app when the hub is connected if it finds a fault it can book an engineer. If it doesnt post your hubs stats and forum members should be able to tell you what maybe wrong see Find your Sky Broadband router statistics

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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