Discussion topic: Losing internet connection easy night. 2 am onwards approx until morning

This message was authored by: Ssmadmac7 · ‎07 Sep 2024

Due to issues at home. I've bought a security camera which has to be on 24/7. It's being disconnected each day approx 2am onwards. Why??? That's when I really need the internet to be working

This message was authored by: GD1 · ‎07 Sep 2024

@Ssmadmac7 Do you have Sky Q?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: TimmyBGood · ‎07 Sep 2024

@Ssmadmac7

As @GD1 indicates, there's a well established phenomenon where wireless coverage in a household drops between 02:30 and 05:45 when Q television drops into its default low power mode and the 'Q mesh' broadcast by the main Q box and any Mini boxes ceases to be active.

https://www.sky.com/help/articles/using-the-standby-settings

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: Ssmadmac7 · ‎07 Sep 2024

Hi. No I don't have sky Q. (Well I don't think I do )

Discussion topic: Losing internet connection easy night. 2 am onwards approx until morning

Losing internet connection easy night. 2 am onwards approx until morning

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