Losing Internet and wifi

[PEMAK19]

I thonk my router needs replacing. The tv needs to search for it manually each time I turn the box on. My phone needs me to sign in everything I try and use it. The Internet just keeps dropping and all 3 green lights turn to one red regularly. Can I have a replacement router please?

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147