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Discussion topic: Los

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Avatar for Joanne157
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This message was authored by: Joanne157

Message posted on ‎20 Nov 2025 12:56 AM

Los

My los light is red and I have no internet at all 

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎20 Nov 2025 04:09 AM

Re: Los

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@Joanne157 

When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep. You don't receive advance notification of this from Sky or Openreach. Hopefully it'll be back up and running before 7am.


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This message was authored by: Chrisee

Message posted on ‎20 Nov 2025 07:43 AM

Re: Los

Posted by a Superuser, not a Sky employee. Find out more

@Joanne157 if the LOS light is still red by now there is a fault in the fibre connection between the hub and the exchange which if the online service checker is not offering to book an engineer after following through the prompts then call Sky yourself so they can get an engineer on the job.

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