Discussion topic: Loosing Connection.

This message was authored by: Sadlebags76 · ‎19 Feb 2024

3 to 4 times a day we loose connection. We turn off a the plug for 30 seconds. We press the reset buttom for 30 seconds, but still this is happening. What else can I do?

This message was authored by: cookiemonsteruk · ‎19 Feb 2024

@Sadlebags76

You can run the service checker using 4g/5g mobile data and it will run diagnostics

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

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This message was authored by: Highlinder · ‎19 Feb 2024

@Sadlebags76 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

This message was authored by: Sadlebags76 · ‎19 Feb 2024

Thank you. I have done so and it doesn't find a fault. This is because at the minute it is ok. I'm not sure that I can run the test when the internet is down can?!

This message was authored by: cookiemonsteruk · ‎19 Feb 2024

@Sadlebags76

You can run the service checker using 4g/5g mobile data and it will run diagnostics

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

This message was authored by: cookiemonsteruk · ‎19 Feb 2024

@Sadlebags76

If it finds an external fault it should let you book an appointment directly to openreach

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

Discussion topic: Loosing Connection.

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