Loosing Connection.

[Sadlebags76]

3 to 4 times a day we loose connection. We turn off a the plug for 30 seconds. We press the reset buttom for 30 seconds, but still this is happening. What else can I do? 

[Highlinder]

@Sadlebags76 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[Sadlebags76]

Thank you. I have done so and it doesn't find a fault. This is because at the minute it is ok. I'm not sure that I can run the test when the internet is down can?! 

[cookiemonsteruk · Accepted solution]

@Sadlebags76 

You can run the service checker using 4g/5g mobile data and it will run diagnostics

[cookiemonsteruk]

@Sadlebags76 

If it finds an external fault it should let you book an appointment directly to openreach