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Message posted on ‎19 Feb 2024 05:38 PM

Loosing Connection.

3 to 4 times a day we loose connection. We turn off a the plug for 30 seconds. We press the reset buttom for 30 seconds, but still this is happening. What else can I do? 

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Avatar for cookiemonsteruk
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Message posted on ‎19 Feb 2024 06:08 PM

Re: Loosing Connection.

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@Sadlebags76 

 

You can run the service checker using 4g/5g mobile data and it will run diagnostics

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This message was authored by: Highlinder

Message posted on ‎19 Feb 2024 05:39 PM

Re: Loosing Connection.

Posted by a Superuser, not a Sky employee. Find out more

@Sadlebags76 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

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Message posted on ‎19 Feb 2024 06:06 PM

Re: Loosing Connection.

Thank you. I have done so and it doesn't find a fault. This is because at the minute it is ok. I'm not sure that I can run the test when the internet is down can?! 

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This message was authored by: cookiemonsteruk Answer

Message posted on ‎19 Feb 2024 06:08 PM

Re: Loosing Connection.

Posted by a Superuser, not a Sky employee. Find out more

@Sadlebags76 

 

You can run the service checker using 4g/5g mobile data and it will run diagnostics

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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This message was authored by: cookiemonsteruk

Message posted on ‎19 Feb 2024 06:11 PM

Re: Loosing Connection.

Posted by a Superuser, not a Sky employee. Find out more

@Sadlebags76 

 

If it finds an external fault it should let you book an appointment directly to openreach

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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