Long time for Hub to connect to internet

[DarrenAbbott]

I have recently upgraded to Fibre and all works well. However if the Hub is switched off for any reason, it takes 20 mins before the internet connection comes up again. Any ideas ?

[JimM1]

@DarrenAbbott Seems a long time, normal is around 4-5 minutes from on to active! What hub and service do you have!

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

[2muchTV]

@DarrenAbbott 20 minutes is too long to reconnect 🤔

Having said this, as I am sure you know, the hub/router is meant to be on continuously. 

Rebooting the hub periodically may help with performance issues.

I reboot my Zyxel hub maybe once every 2 months and the Asus Mesh is scheduled to reboot weekly. 

[DarrenAbbott]

Thank you for the response and the sky info.

We are on Sky Fibre 300mbs through a Sky Broadband Hub. The Fibre is definately up and running with 4 green lights. 

The sky hub goes green for power and WiFi quite quickly. Then 20 mins later th einternet goes green and eventually the telephone line. 

[JimM1 · Accepted solution]

@DarrenAbbott 20 mins is just such a long time, only setting i can think worth looking at see the picture below once it clears for viewing!

Default is Auto changed to WANOE!

[DarrenAbbott]

Genius, up and running in just over 4 minutes after the change. Many thanks

[JimM1]

@DarrenAbbott Glad it helped, sounded like it was flip/floping about the DSL/Wan and not sure where to go look for the wan connection!