Lol lights green done all online tests but internet light is still out online help is zero help

[jc19071980]

Lol lights green done all online tests but internet light is still out online help is zero help typical sky with you have a problem ... everything is fine 

[jc19071980]

No internet all helps topics done still no green light according to sky I'm good to go they are happy to have me pay for zero service provided  they are however looking in to it I just need to wait up to 5 days for them to start doing that then most likely another 2 months for them (removed) do something. Bet they still take my money tho

Moderator note: Removed inappropriate language

[GD1]

@jc19071980  Your 2 other posts have been removed, creating duplicate posts/threads won't resolve your issue any quicker.

Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#