Literally unplayable gameplay due to latency and jitter spikes!!!

[mae-3]

@Treblered99 

I play EA games FC24 with Zen Internet and am experiencing zero issues.

[Treblered99]

Yeah I'm limited to my choice I'm currently on sky superfast adsl no fibre in my area at the moment I'm afraid,,,, I'm going to post my 24 hour  bqm graph chart later to above user,,, hopefully sort it and yes I also gey the same pn call of duty,,, I done a speed test and got 98 jitter I'm not technical,,,, but like I said I've previously had EE 28mb broadband and never had this much lag latency and jitter problems so it's not the ea game servers,,, as you get that now and then not 99% of time in game, 

[mae-3]

@Treblered99 

You are on superfast broadband which is VDSL2 and you shouldn't have an issue playing games over ethernet that you are doing. If there is an issue with jitter and latency then the chart will identify where it is happening and will then look at what you or Sky can do to address the issue.

[Treblered99]

Exactly I shouldn't be having no issues,,, ill wait until the 24 hour period is up then I'll send you the 24 hour bqm graph,, again thanks 

[Treblered99]

Here's screen shots for the w4 hour period or do you want to include link?? 

 

 

 

[mae-3]

@Treblered99 

Looking at the latency chart for the IPv4 and IPv6 addresses, it shows that the broadband line is good, and you likely have a faulty ethernet cable between the LAN port and the Xbox Series S console port that needs replacing.

[Treblered99]

Ok I've ordered a new cat8 one ,,, praying that sorts it and have forwarded the ports to the xbox correctly this time fingers crossed it sorted when get new ethernet cable, thanks for you help 

[jamesn123]

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@mae-3 wrote:

@Treblered99 

I play EA games FC24 with Zen Internet and am experiencing zero issues.

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Same. 

Unfortunately the excuse that its EA's fault has long since gone, they experience very little problems on game release these days and the issues they do have are usually everyone at once and you'd know about it if it was that. 

[mae-3]

@jamesn123

I'm getting about 18-20ms latency ping response from gameplay in FC24 on everything I've played in the last week with zero issues with jitter or gameplay.

@Treblered99 

If there is an issue after replacing the ethernet LAN cable then it will be down to Sky or the Sky router. 😎

[Treblered99]

Yeah been a week now and still same problem eafc basically still unplayable despite me buying new ethernet cable my router stats and bqm graph not showing any faults as per previous messages,,, ill ring sky up but the said the same last year to them about my old gen console feeling exactly the same,,, and took xbox down my cousins house and his broadband lower and was super smooth as fifa should be,,, it was that way on EE 28mb in previous property ans was running fine 99% of the time,,,, ill speak to sky try new router, thanks 

[Treblered99]

Can any of you send me the proper number for contacting sky 

[Laing1]

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@Treblered99 wrote:

Can any of you send me the proper number for contacting sky 

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You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag