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This discussion topic has been answered Discussion topic: Linking several different accounts on MySky App

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This message was authored by: Trevor97

Linking several different accounts on MySky App

I am the main owner of three different Sky accounts (I manage the accounts of my children at two different locations as well as ours). I have one mobile phone and hence one MySky App. Sky insisted that I needed three different email addresses, one for each location. I can just about handle this. However, whenever there is a problem with either of my children's broadband, I am asked to go to MySky app which I can access because it only accepts one per mobile phone. I've ask Sky several times about how can I include these three different accounts into a single MySky app but each time they say, no worries this is easy but the link they send is for how to add a user - not adding another proper account (i.e. serving a different physical address). In other words, I have three different account numbers 62XXXXXXXXXX - how can I access them in MySky App without purchasing three different mobiles?


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This message was authored by: SKY1992bf Answer

Re: Linking several different accounts on MySky App

Posted by a Superuser, not a Sky employee. Find out more

@Trevor97  Bottom line is you can only manage one account at a time by logging in and out of each other 

 

it's not possible to see all three on one login 


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Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by: TimmyBGood

Re: Linking several different accounts on MySky App

Posted by a Superuser, not a Sky employee. Find out more

@Trevor97 

 

I'd imagine that such functionality was never in the design brief for the app.

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This message was authored by: SKY1992bf Answer

Re: Linking several different accounts on MySky App

Posted by a Superuser, not a Sky employee. Find out more

@Trevor97  Bottom line is you can only manage one account at a time by logging in and out of each other 

 

it's not possible to see all three on one login 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here

Did this answer not help you?

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