Limited Wifi Speeds

[SpudLeeds]

Here's a head scratcher for everyone! Bare with me for the full explanation...

Since 2023, I have paid for 200+ mbps, and been getting as such speeds fine.

Every now and then, my wifi would be slow, I'd check the speed via wifi and it would be really low, around 1-2mbps.

Reset the router and it would be fine for a bit, fast forward a year, contact sky, everything incoming seems to be fine, ethernet seems to be fine. It's just wifi.

Sky help team were baffled, sent and engineer who was also baffles, but did seem to mentioned and notice an issue with something called packets? Whatever is meant to be the lowest, outgoing I presume? Was high, very high. The engineer said its like my.entire street were using my wifi.

He tried a few things, and left. This didn't work, I contacted sky help again, who suggested to send me a new router, around January 2024. Since then, i upgraded to 500mbps. It happened again around April  I reset the router and it was fine again.

Its just happened again tonight, wifi down to 2mbps, called sky help, was on the phone to the poor guy for 1.5 hours who tried absolutely everything he could think of. We disconnected every device one by one, nothing changed. So now I'm booked in for another engineer visit.

There is huge to take up wifi bandwidth in my home, nothing connected via a cloud, nothing military, nothing industrial around me.

Does anyone at all have anything further I could try or even suggest to the engineer when they come? It's blowing my mind, even the sky help person used the word 'Flabbergasted' lol

Thanks for taking the time to read!

[TimmyBGood]

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@SpudLeeds wrote:

Sky help team were baffled, sent and engineer who was also baffles, but did seem to mentioned and notice an issue with something called packets? Whatever is meant to be the lowest, outgoing I presume? Was high, very high. The engineer said its like my.entire street were using my wifi.

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Only guessing, but could that have been 'collision packets'?

[1egohead]

Hello! 

Very frustrating indeed... When he refers to packets, he essentially means the traffic on the network was high during his testing. See high packets as a conjested motorway! 

If you log onto your routers web panel (in the url of your browser type "192.168.0.1")
1. Press maintenance

2. press attatched devices

Attatched devices will show you the devices on your network (wifi or ethernet). Are there any devices on the list which you dont recognise? This is just to mitigate the thought of unwanted actors on your network! Let me know, cheers

[1egohead]

Thats my assumption anyway as if there were collision packetts the engineer surely would have given/suggested a fix to you

[Chrisee]

@SpudLeeds easiest way to identify if it is an issue with collisions is to look at the connection stats assuming it is a black hub can you post the result of this link see Find your Sky Broadband router statistics

While it is possible it is load on the hub  the fact the fault clears when you reset the connection implies it maybe a network config issue. If you have Sky Q boxes can you detail how they are connected and details of any devices that coukd be using both WiFi and ethernet simultaenously.

[SpudLeeds]

Hiya, thanks for your reply, yeah this was one of the first things i tried as i thought the same thing, even disconnected them all one by one to no avail...

[SpudLeeds]

To be honest they didnt, they couldnt see a reason to why it was happenening, so i was sent out a new router...

[SpudLeeds]

Thank you, i will check settings on the sky q boxes, i unplugged the ethernet in the sky q box but nothing changed there either