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Discussion topic: Lights on router

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Avatar for NeilMa
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This message was authored by: NeilMa

Message posted on ‎15 Jun 2025 12:38 AM

Lights on router

You say WiFi is fine but I have orange lights. Don't lie.
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This message was authored by: lettice

Message posted on ‎15 Jun 2025 04:26 AM

Re: Lights on router

Posted by a Superuser, not a Sky employee. Find out more

Firstly, see what it shows from the following;

To check there are no current outages in your area;
https://www.sky.com/servicechecker

Next, if not, would be worth try running a line test;
https://www.sky.com/help/articles/broadband-diagnostic-start

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This message was authored by: Daniel0210

Message posted on ‎15 Jun 2025 05:16 AM

Re: Lights on router

Posted by a Superuser, not a Sky employee. Find out more

@NeilMa 
This is predominantly a customer led discussion forum where Sky customers are available to help other customers. You aren’t contacting Sky Customer Services by posting here.

 

Also the below link explains the lights on the various hubs https://www.sky.com/help/articles/hub-lights-explained-start 


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