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Discussion topic: Lightning stuck overhead lines and surge blew out our sky box

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This message was authored by: Oliver19

Message posted on ‎07 Jul 2024 07:22 AM

Lightning stuck overhead lines and surge blew out our sky box

Hi there in the thunderstorms we had the other day we had lightning strike our overhead wires outside our house which sent a power surge which has broken our sky box, this happened to us about 5 months ago and you sent out another box to us, would you be able to send a new one again please

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Superuser
This message was authored by: Daniel0210

Message posted on ‎07 Jul 2024 07:44 AM

Re: Lightning stuck overhead lines and surge blew out our sky box

Posted by a Superuser, not a Sky employee. Find out more

@Oliver19 
In case you aren’t aware this is a customer to customer forum and you’re not contacting Sky Customer Services by posting on here.

 

You will have to call Sky to arrange a replacement box. For it to happen twice suggests something is wrong somewhere. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
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