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Discussion topic: Lightning stuck overhead lines and surge blew out our sky box

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Oliver19
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This message was authored by Oliver19 This message was authored by: Oliver19

Lightning stuck overhead lines and surge blew out our sky box

‎07 Jul 2024 07:22 AM

Hi there in the thunderstorms we had the other day we had lightning strike our overhead wires outside our house which sent a power surge which has broken our sky box, this happened to us about 5 months ago and you sent out another box to us, would you be able to send a new one again please

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Daniel0210
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Lightning stuck overhead lines and surge blew out our sky box

‎07 Jul 2024 07:44 AM

Posted by a Superuser, not a Sky employee. Find out more

@Oliver19 
In case you aren’t aware this is a customer to customer forum and you’re not contacting Sky Customer Services by posting on here.

 

You will have to call Sky to arrange a replacement box. For it to happen twice suggests something is wrong somewhere. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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