Last Tuesday I lost internet. Router settings say line is dead

[Skyuser2022]

Ive been told the only step they are able to give now is an engineer visit. Since Tuesday Ive waited for an engineer to contact to just set up a date to come over. Is it normal to wait that long?

I see via their terms after 2 days of sky not fixing the issue i get £8 per day. Im at £16 just now..

Im in Exmouth Devon..

[Addie15]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks