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Discussion topic: Broadband

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This message was authored by heps2008 This message was authored by: heps2008

Broadband

Just upgraded my broadband to broadband superfast - had the engineer out last week - ever since then I have had a lot of buffering and dropping out - Sky say they are doing checks which I dont believe they are doing all day long and I never had a problem with the internet until the upgraded it. Not only that they said I could have at £32 a month then check the bill and they are charging £37 a month and then an additional boost for £3 after that - complained and they said cannot amend will have to arrange a one off credit - cannot believe that they cannot press a button and amend the bill - sick of getting fobbed off. Been a customer for 20+ years and now I think its time for me to move to someone else. I am also not getting the speeds they say I should get in fact its worse and working from home I need the internet to be reliable - anyone else had issues??

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Broadband

Posted by a Superuser, not a Sky employee. Find out more

@heps2008 

 

Can you post your hub stats

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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