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Discussion topic: Lack of WiFi connection

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This message was authored by Nancy3 This message was authored by: Nancy3

Lack of WiFi connection

Since being persuaded to move to the sky super fast broadband I've had poor WiFi connection throughout my house. I've had the booster sent out to me but very little improvement. I work from home and this is causing me real issues.

I wish id stayed with my old broadband connection but despite asking to go back I feel like I've been fobbed off when speaking to the sky team and I'm no further forward.

If this isn't resolved I'm going to have to reluctantly move provider.

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This message was authored by Addie15 This message was authored by: Addie15

Re: Lack of WiFi connection

Posted by a Sky employee

Hi there, @Nancy3. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

Nancy3
Topic Author
This message was authored by Nancy3 This message was authored by: Nancy3

Still poor WiFi and little help

I still have not been able to get much help with my poor WiFi signal around my house despite having spoken to 3 separate advisors.

i now want to cancel my contract with Sky which I feel I should be able to do as they are not providing me with what I'm paying for. This has taken up so much of my time and I'm sick of it now.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Still poor WiFi and little help

Posted by a Superuser, not a Sky employee. Find out more

@Nancy3 

Your post from a few days ago was escalated to the Messaging Team, so what was the result of that interaction? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Nancy3
Topic Author
This message was authored by Nancy3 This message was authored by: Nancy3

Re: Lack of WiFi connection

I was asked to send photo of hub, WiFi mini hub booster they had sent and to switch everything off and turn back on again after 10 mins.

This is the 3rd time of being asked the same questions and nothing being done to help.

Its causing problems with my work now as I work from home most of the week.

Im not happy with Sky at the moment.

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