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Discussion topic: LOS is off

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This message was authored by: Marta4

Message posted on ‎04 Apr 2024 02:27 PM

LOS is off

I have no service. LOS light is off can’t make or receive calls

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Avatar for Highlinder
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Superuser
This message was authored by: Highlinder

Message posted on ‎04 Apr 2024 03:26 PM

Re: LOS is off

Posted by a Superuser, not a Sky employee. Find out more

@Marta4  So is the LOS red and all other lights are off other than power?

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This message was authored by: Marta4

Message posted on ‎04 Apr 2024 04:12 PM

Re: LOS is off

No, LOS is off the rest green on

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Superuser
This message was authored by: Highlinder

Message posted on ‎04 Apr 2024 04:13 PM

Re: LOS is off

Posted by a Superuser, not a Sky employee. Find out more

@Marta4  Follow the link below to what lights are showing on the router to see what directions it gives you to help sort this issue for you.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

If someone has helped give them Like.

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