Keep loosing internet

[Hetty03]

Hi, why does my broadband keep loosing the internet? The router has all four lights on but when I try to load another page it says the address cannot be reached. It happens mainly at night but sometimes during the day. I then have to switch off the router at the mains and wait a few minutes before reconnecting and wait for it to connect again and this seems to work for a while. I'm on supernatural broadband with a download of 29mbs.

[Mr+Flibbles+86]

Hi there @Hetty03 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Thanks for chatting to us @Hetty03 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Hetty03]

Yes I still need help with my broadband keep loosing the internet. Not able to reach the address. The only way is for me to completely disconnect router wait a while and then reconnect. This happens any time of day and night, and more frequently now.