Just moved house and taken Sky with me. They can’t connect my broadband asthey need to dig the road.

[Stoobydoo69]

They're having trouble contacting the relevant people involved. My wife works from home and now has to travel into the city centre as we have no broadband at home, which also means we can't download any tv. Just record whatever is on. Is there any way I can get round this or if not, get some sort of compensation for her having to travel and us not having my internet access at home?
2 adults. 2 very bored kids.

[SKY1992bf]

@Stoobydoo69  You are likely going to get auto compensation for delayed provision, but only once everything is up and running , there isn't anything you can do other than using mobile data 

https://www.sky.com/help/articles/auto-compensation

[Stoobydoo69]

Thanks for a swift reply. I've got a bajillion gigs of sky data so hopefully that'll last. 

[daveNOS]

@Stoobydoo69 You won't get any compensation for your wife having to travel in to work, your paying for a domestic service that doesn't really permit working from home.

As mentioned you should be eligible for the automatic compensation scheme, but that will be all your eligible for.

[TimmyBGood]

@Stoobydoo69 

Unfortunately you've discovered the major flaw with the Home Move system (from any Openreach ISP) in that there's no option to use existing FTTC at an address where all new provisioning is on FTTP and this gets delayed.