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Discussion topic: Just had sky broadband put in but it doesn't work

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This message was authored by: Joe117

Message posted on ‎13 Jul 2024 08:29 AM

Just had sky broadband put in but it doesn't work

Tested my connection on the app and says everythings fine but nothing connects 

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This message was authored by: Chrisee

Message posted on ‎13 Jul 2024 10:29 AM

Re: Just had sky broadband put in but it doesn't work

Posted by a Superuser, not a Sky employee. Find out more

@Joe117 what do the lights on your Sky hub show see https://www.sky.com/help/articles/hub-lights-explained-start

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Joe117

Message posted on ‎15 Jul 2024 10:01 AM

Re: Just had sky broadband put in but it doesn't work

hi @Chrisee  all lights are green which I'm assuming it's working 

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This message was authored by: Chrisee

Message posted on ‎15 Jul 2024 10:31 AM

Re: Just had sky broadband put in but it doesn't work

Posted by a Superuser, not a Sky employee. Find out more

@Joe117 try shutting down the hub for 60 minutes to reset the connection which should clear tbge fault if it doesnt give Sky a call.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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