Im apparently on superfast broadband but get 32 mbs which is the same as standard. Do i get any monb

[Paul+griffiths]

You advertise average of 61 mbs on superfast which i have or money back do i get money back as i only get 32

[Chrisee]

@Paul+griffiths The speedca `superfast connection can deliver depends on the length of the copper line from the street cabinet to y our home. The 61Mb/s is the average for tge eeveral million customers buying Supefast some customers are lucky and get 80Mb/s as they live close to the cabinet some like yourself get lower speeds.

[TimmyBGood]

@Paul+griffiths 

All other things being equal, FTTC speed is almost entirely a product of the copper line length between the subscription address and the local fibre cabinet as illustrated in the graph below.  As @Chrisee indicates, 61Mbs is a particular kind of national average which both Ofcom and the ASA permit ISPs to advertise, as long as they also give a speed prediction for the particular address during the order process.

 

[TimmyBGood]

@Paul+griffiths 

Incidentally the technology before FTTC was ADSL, and that has a maximum speed of 24Mbs.  

32Mbs is a 'Superfast' service (even if it doesn't feel like it), and would be the expected speed delivered to a router at an address around 800 metres from the cabinet.

[TimmyBGood]

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@Paul+griffiths wrote:

 do i get money back as i only get 32

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https://www.sky.com/help/articles/sky-broadband-speed-guarantee