Jerky streaming

[Andy570]

I connected to sky yesterday however when I stream the screen jerks and freezes for a split second, not smooth at all

What can I do to resolve this as not interested in a jerky experience 

[Coley-W95]

Hi there @Andy570, welcome to the Community Forum. Sorry to see that you've been experiencing issues with streaming since having your service connected. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141