It’s **bleep**

[mama1982]

Just had it upgraded after you fitted new router 2 weeks ago. New one at more money still completely useless and I'm paying for this delightful service what an utter joke. Resolve this issue immediately or please come and remove your equipment and cancel all services to my property 

[Daniel0210]

@mama1982 
In case you aren’t aware you’re not contacting Sky Customer Services by posting on the forum. We are mainly customers trying to help other customers.

You can't cancel via the forum and Sky don't collect equipment. 

[TimmyBGood]

---

@mama1982 wrote:

Resolve this issue immediately or please come and remove your equipment and cancel all services to my property 

---

There's generally very little point in making such demands.  If you wish to cancel within the cooling off period and return the Hub then that's up to you, but I'd caution there would typically then be a two-week gap in service before another ISP can provide it.