It keeps freezing

[Frances-lucy]

My internet keeps freezing 

[Frances-lucy]

Internet keeps freezing getting sick of it

30 a month for just internet 

[jamesn123]

Hi @Frances-lucy 

Have you ran the line test in the My Sky app?

[Frances-lucy]

hi thanks for your reply 

yes I have 

[jamesn123]

@Frances-lucy 

Which Sky hub do you have?

[Frances-lucy]

I'm not sure it's just square white one with sky on the front 

[jamesn123]

@Frances-lucy 

That would be the Sky Max hub then. There isnt a whole lot of troubleshooting that can be done for that hub on the forum. Have you tried a factory reset on it? If that doesnt help the situation I can escalate your post to chat with a Sky rep. 

[Frances-lucy]

Hi yes tried that james

[jamesn123]

@Frances-lucy 

Look out for a message on the forum, I have escalated your post.

[Frances-lucy]

Thank you so much James 

[Lisa-P1987]

Thanks for escalating this. We’ve sent Frances-lucy an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.